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VeoRide Rework

Created

2022

Collaborators

Annabelle Cheng

Maxwell Chan

Jeff Ceranec

Asusena Cisneros

Target Audience

VeoRide consumers

A VeoRide maintenance and app revamp.

VeoRide's Vision

The Vision.png

Pristine electric bicycles making traveling around campus quick, easy and fun. 

Reality

Reality.png

VeoRides are mistreated and placed in very awkward spaces. 

Current Solutions

Current Solutions.png

Reporting

Users can notify Veo of any issues regarding their platform. However, the reporting system is clunky and somewhat hidden in the app.

Maintenance

 

Currently VeoRide has a separate application called Technician app that has the technical information on bikes. 

Maintenance is broken down into three components Rebalance, Maintenance, and Battery Swap. They move, maintenance, and find bikes through the application.

Only official VeoRide technicians are allowed to view and use the application currently.

Lucky Zones

Lucky zones give riders discounts if they park within the zone. However, rides are not easily notified or aware of when they are within the perimeter.

Parking Areas

These areas indicate suggested areas where users should park their ride. These points are not well communicated to the user while in use, making it a less known feature.

VeoRide Maintenance.png

Our Concept

Our Concept.png

A new system of cooperative maintenance through rider community engagement. Riders can report issues, move bikes to ideal locations, and sign up to recharge the bikes for pay, so that the company maintenance can focus on repairing bikes.

Our Concept 2.png

UIUX Add On

Including the scanning feature the current maintenance uses and adding it to the user flow to allow for the new avenue of maintenance.

Levels of Engagement

As VeoRiders build trust with Veo, they are able to unlock positions in the app.

VeoReporter - Rider Enthusiast

The user that reports issues encountered with the VeoRides.

Issues

  • Bike conditions

  • Inappropriate parking

  • App issues

  • Veo support

VeoMover - Beginner Level Worker

User moves bikes into appropriate zones; out of the way of sidewalks and intersections.

Retrieve from strange places where they are left.

VeoCharger - Intermediate Level Worker

Users are used to charge so Fleet techs and mechanics can focus on maintenance and repairs.

User Flow

VeoRide Home.png

VeoReporter App Experience

After a ride

After riding, a user has the option to report any issues that happen during the ride. 

In the Wild

If a user comes across a vehicle that needs to be reported, they can scan the vehicle to report the issue.

VeoReporter App Experience.png

VeoMover App Experience

VeoMover Storyboard.png
VeoMover App Experience.png

Price

Current cost of ride:

$1.00 to unlock,  20 cents per minute (UIUC)

Proposed cost:

Unlock different levels of pay

 

Beginner worker (mover): $1 waive

every bike returned = 20 cents given

Intermediate worker (charger): same benefits as beginner

Every bike charged = $3

Price.png

VeoCharger Storyboard

VeoCharger.png
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