Industrial Designer
VeoRide's Vision
Pristine electric bicycles making traveling around campus quick, easy and fun.
Reality
VeoRides are mistreated and placed in very awkward spaces.
Current Solutions
Reporting
Users can notify Veo of any issues regarding their platform. However, the reporting system is clunky and somewhat hidden in the app.
Maintenance
Currently VeoRide has a separate application called Technician app that has the technical information on bikes.
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Maintenance is broken down into three components Rebalance, Maintenance, and Battery Swap. They move, maintenance, and find bikes through the application.
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Only official VeoRide technicians are allowed to view and use the application currently.
Lucky Zones
Lucky zones give riders discounts if they park within the zone. However, rides are not easily notified or aware of when they are within the perimeter.
Parking Areas
These areas indicate suggested areas where users should park their ride. These points are not well communicated to the user while in use, making it a less known feature.
Our Concept
A new system of cooperative maintenance through rider community engagement. Riders can report issues, move bikes to ideal locations, and sign up to recharge the bikes for pay, so that the company maintenance can focus on repairing bikes.
UIUX Add On
Including the scanning feature the current maintenance uses and adding it to the user flow to allow for the new avenue of maintenance.
Levels of Engagement
As VeoRiders build trust with Veo, they are able to unlock positions in the app.
VeoReporter - Rider Enthusiast
The user that reports issues encountered with the VeoRides.
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Issues
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Bike conditions
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Inappropriate parking
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App issues
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Veo support
VeoMover - Beginner Level Worker
User moves bikes into appropriate zones; out of the way of sidewalks and intersections.
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Retrieve from strange places where they are left.
VeoCharger - Intermediate Level Worker
Users are used to charge so Fleet techs and mechanics can focus on maintenance and repairs.
User Flow
VeoReporter App Experience
After a ride
After riding, a user has the option to report any issues that happen during the ride.
In the Wild
If a user comes across a vehicle that needs to be reported, they can scan the vehicle to report the issue.
VeoMover App Experience
Price
Current cost of ride:
$1.00 to unlock, 20 cents per minute (UIUC)
Proposed cost:
Unlock different levels of pay
Beginner worker (mover): $1 waive
every bike returned = 20 cents given
Intermediate worker (charger): same benefits as beginner
Every bike charged = $3
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VeoCharger Storyboard
